Welcome to Aerie Fashion Shop’s FAQ page! We’re here to make your shopping experience as comfortable and confident as our clothing. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

What types of products does Aerie Fashion Shop specialize in?
We specialize in comfortable, confidence-boosting fashion including adaptive bras, premium tops (like our AE77 collection), activewear, accessories, shoes, socks, beauty products, and seasonal must-haves. Our collections are designed to make you feel as good as you look!
What’s special about your adaptive bras and AE77 Premium Tops?
Our adaptive bras are designed with thoughtful details for comfort and ease of wear, while our AE77 Premium Tops feature high-quality fabrics and flattering cuts that transition seamlessly from day to night. Both collections reflect our commitment to comfort without compromising style.
Do you offer plus sizes in your collections?
While our current size range varies by collection, we’re committed to inclusive sizing. Please check individual product pages for available sizes. We’re always working to expand our size offerings!

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save favorites, and check out faster next time!
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t see our email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you fast! If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered processing.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment system for your security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists. You’re also welcome to try another payment method.

Shipping & Delivery Questions

What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days after shipping. Perfect for when you need items quickly!
Free Shipping (orders $50+): Processed in 1-2 business days, delivered via EMS in 15-25 business days after shipping. Great for stocking up on multiple items!
Where do you ship?
We proudly ship worldwide to our global community of comfort-conscious fashion lovers! Currently, we’re unable to ship to some Asian countries and remote regions due to logistical constraints.
How can I track my order?
Once your order ships, we’ll email you tracking information so you can follow your package’s journey from our Fayetteville headquarters to your doorstep! If you have any questions about your tracking, our customer care team is happy to help.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen with carriers. If your package is significantly delayed beyond our estimated timeframe, please contact us at [email protected] with your order number and we’ll investigate.

Returns & Exchanges

What’s your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, please contact our customer care team at [email protected].
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your bank’s processing time.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order after returning the original item (subject to availability).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, please contact us immediately at [email protected] and we’ll arrange a prepaid return label.

Contact Information

How can I contact customer service?
Our friendly customer care team is always happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 9 South Pinyon Point, Fayetteville, US 72701
We typically respond to emails within 24-48 hours.
Do you have a physical store?
Currently, Aerie Fashion Shop operates exclusively online at www.womens-outfits.com. This allows us to offer our premium quality fashion at more affordable prices by eliminating brick-and-mortar overhead costs.

Still have questions? Our customer care team is always here to help at [email protected]. We’re committed to making your Aerie Fashion Shop experience as comfortable as our clothing!