At Aerie Fashion Shop, we want you to love your Activewear, AE77 Premium Tops, and fashion accessories as much as we do. If you’re not completely satisfied with your purchase, we offer a simple returns and exchanges process within 15 days of receiving your order.

Our Return Promise

We handle your returns with the same care we put into designing our Adaptive Bras and Balconette Bras collections – making the process as comfortable and seamless as possible.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original condition with all tags attached
  • Item must not show signs of wear or washing
  • Original proof of purchase must accompany the return
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Beauty products and Bath & Body items (opened or unopened)
  • Adaptive Bras and other intimate apparel (unless defective)

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Aerie Fashion Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: [Item Name] – SKU/Item Number: [If available] – Reason for Return: [Please specify] Please advise on the next steps for my return. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package your item(s) with the original packaging and include:

  • Completed return form (will be provided with your RMA)
  • Copy of your order confirmation

Ship your return to:

Aerie Fashion Shop Returns
9 South Pinyon Point
Fayetteville, US 72701

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your request:

  • Refunds: Issued to your original payment method within 3-5 business days after approval
  • Exchanges: Shipped within 1-2 business days after approval (subject to availability)

Return Shipping Information

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

Customers outside the U.S. are responsible for:

  • All return shipping costs
  • Any applicable customs duties or taxes

Note: Refunds for international orders will be issued in USD and may be subject to currency conversion fees by your financial institution.

Need Help With Your Return?

Our customer service team is happy to assist with any questions about returns for your Accessories & Shoes, Activewear, or other fashion items. Contact us at [email protected] and we’ll make it right!